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Van Man Nottingham, Terms and Conditions.
When using our service, you are agreeing with and accepting our terms and conditions.
1. Van Man will always endeavour to offer a professional and reliable service at all times.
2. Van Man will always endeavour to be punctual. In the rare event that we are late due to unforeseen circumstances, we do not accept any liability for financial loss caused due to our being late.
3. When requesting a quote, it is down to you the customer to inform us about ALL THE ITEMS that will need transporting. Failure to do this could result in lack of space, a price increase or cancelation of the job.
4. It is down to you the customer to advise us about ANY steps, staircases, or any other difficulties we may face when it comes to loading and off loading. Failure to do this could result in extra loading/unloading time and incur additional costs.
5. When using our service, you are agreeing to pay in full, any parking penalties received whilst loading/unloading your items.
6. Depending on the job description, we may ask for a 25% booking deposit to secure your slot. All deposits are none refundable.
7. When using our service, you the customer must advise us about what floor your items are being collected from and delivered to.
8. As we run a very punctual timetable if you the customer misinterpret the job description, we have the right to cancel the job at any given time and withhold your deposit to cover the costs already incured.
9. As we run by a very punctual timetable, if we are forced to wait for any reason, such as lost keys, delayed access or any other delay, waiting time is charged at five pounds per 15 min increments, part or full.
10. All quotes are for one man and a van, unless otherwise requested.
10. Under no circumstances do our quotes include the dismantling of furniture. It's down to you the customer to inform us about any furniture that needs breaking down. Failure to do this could result in extra loading time, which could incur extra charges.
Our aim is to provide you with a no fuss solution to your light removal needs. Please be as accurate and informative as you can when requesting a quote.
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